Sun Life is the carrier for our Benefit Plans (including the Extended Health, Dental, Vision, and Hearing Care). You can contact Sun Life here.
You can submit your Group Benefit Claims online.
You can find forms here.
If you are denied coverage for any of the claims you submit, you may appeal the decision through Sun Life’s appeal process and through the Joint Insurance Committee (JIC). Before you decide to take that route, please contact us for advice on how to proceed.
Benefits BookThe Benefits book is available for Full Time Academic Employees and Partial-Load Academic Employees.
Sun Life Assurance Company of Canada
PO Box 2010 STN Waterloo
Waterloo, ON N2J 0A6
The Joint Insurance Committee meets monthly with the College of Compensation and Appointments Council to review contentious claims and make recommendations.
The JIC was negotiated into the Collective Agreement because the parties agreed that a joint committee was the best way to assist members who have benefits claims disputes that cannot be resolved through other processes. The JIC also provides oversight for the insurance plan and advocates for plan improvements in between rounds of collective bargaining.
One of the important functions of this committee is to review the unresolved claims of members. If you feel that your claim for medical reimbursement, LTD, or some other benefit has been unjustly refused, please contact us at the Union office. We can help you submit your benefit claims dispute to the JIC.
Union members on the committee are:
Shirley McVittie, Senior Benefits Officer, OPSEU
Your Local 558 officers can answer your questions about various aspects of our insurance plan and advise you on matters, such as applying for LTD or appealing denials of your claims for medical, dental or other benefits. If you have any questions or concerns, do not hesitate to contact us at the Local 558 Union office.